PRIVACY POLICY

TruckWise Reporting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at truckwisereporting.com or contact us to inquire about our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Section 01

Information We Collect

We may collect the following types of information when you visit our website or submit an inquiry through our contact form:

Personal Information You Provide:

Full name

Email address

Phone number

Business name and DOT / MC number (if applicable)

Any additional information you voluntarily provide in your message or inquiry

Information Collected Automatically:

IP address and general geographic location

Browser type and version

Pages visited and time spent on our website

Referring website or source

Cookie and tracking data (see Section 5)

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide the services you request

To communicate with you about your compliance filings, account status, or service updates

To send you text messages regarding your compliance service inquiry and updates (only if you have opted in)

To improve our website content, functionality, and user experience

To analyze website traffic and usage patterns through Google Analytics

To maintain records in our customer relationship management (CRM) system

To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

Section 03

How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers: We use GoHighLevel as our CRM platform to manage client communications and inquiries. Your information may be stored and processed within this platform in accordance with their privacy practices.

Analytics Providers: We use Google Analytics to understand how visitors use our website. Google may collect and process data in accordance with their own privacy policy.

Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of TruckWise Reporting or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Section 04

Text Message Communications

If you opt in to receive text messages from TruckWise Reporting by checking the consent box on our contact form, you agree to receive text messages regarding your compliance service inquiry and updates.

Message frequency varies depending on your inquiry and service needs

Message and data rates may apply depending on your mobile carrier and plan

You can opt out at any time by replying STOP to any message we send

For help, reply HELP or contact us at [email protected]

We do not use text messaging for marketing or promotional purposes — only for service-related communications related to your inquiry.

Section 05

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: Used by Google Analytics to collect anonymous information about how visitors use our site, such as pages visited and time spent on the site.

Functional Cookies: Used by GoHighLevel to support form submissions and CRM functionality.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-Out Browser Add-on.

Section 06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with our legal obligations, and resolve any disputes.

If you would like us to delete your personal information from our records, please contact us at [email protected] and we will respond within a reasonable timeframe.

Section 07

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Section 08

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you

Correction: The right to request that we correct inaccurate or incomplete information

Deletion: The right to request that we delete your personal information

Opt-Out: The right to opt out of text message communications at any time by replying STOP

Cookie Control: The right to manage or disable cookies through your browser settings

To exercise any of these rights, please contact us using the information below.

Section 09

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Section 10

Third-Party Links

Our website may contain links to third-party websites, such as government agencies (FMCSA, IRS, state DMVs) or service providers. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Email: [email protected]

Phone: (208) 296-6470